Refund policy


Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. Several types of products cannot be returned.

Perishable goods such as food, flowers or magazines cannot be returned.

We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned: * Gift cards * Downloadable software * Certain health and personal care products To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable) * Books with obvious signs of use. * CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened. * Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error. * Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once we have received and inspected the returned item, we will email you to confirm that we have received it.

We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable) If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often some processing time required before a refund is posted. If after completing all these steps you still have not received your refund, please contact us at

Sale Items (if applicable) Only regular priced items can be refunded. Unfortunately, sale items are non-refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged.

If in this case you wish to exchange it for the same article, send us an e-mail to and send us your article to: Vendeloves, saint affrique, OCC, 12400, France.

Gifts If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return.

Once we have received the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Shipping To return a product, you must post it to: 12400 saint affrique, Vendeloves You will be responsible for paying your own shipping costs to return your item.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.

Section: Chargeback Policy


We appreciate your trust in our online store, where we offer high-quality products. Selling expensive products comes with unique challenges, and our chargeback policy is designed to protect our business while providing exceptional customer service.

1. Protecting Our Business:

We are committed to safeguarding our business against unjustified chargebacks and potential abuse.

2. Contact Us in Case of Issues:

If you encounter an issue with a product you purchased from us, we encourage you to contact us in the first instance. We are here to resolve any problems professionally and fairly. You can reach us via email at [your email address] or through our website's contact form.

3. Protection against Abusive Chargebacks:

We reserve the right to refuse or dispute unjustified chargebacks. If you initiate a chargeback without prior contact with our customer service, or if your chargeback is deemed unjustified, chargeback handling fees of [amount] will be applied.

4. Policy Review:

We reserve the right to revise this chargeback policy at any time without prior notice. It is your responsibility to regularly check this policy to ensure that you are informed.

We thank you for your trust in our business. Your satisfaction is crucial to us while maintaining a balance to protect our business interests. If you have any questions or concerns, please feel free to contact us.